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Which Managed Server suits my project?
Solo suits individual websites and smaller shops. Plus provides room for multiple projects. Pro and Max offer more memory for larger shops, databases and client projects. Your applications determine the resources you need. We can help you choose.
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What is Local Block Storage?
An additional NVMe disk for your Managed Server. It extends your plan’s storage and we handle mounting it. Billing follows your server’s term.
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How does a Managed Server differ from a VPS?
With a VPS, you administer the server yourself: updates, backups and monitoring are up to you, and you install a control panel such as Plesk yourself if needed. With the Managed Server, we take care of this for you. Plesk and daily backups are always included.
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What is the difference between Managed Hosting and a Managed Server?
With
Managed Hosting, you use a hosting package on our shared Plesk platform with defined CPU and RAM limits. We maintain the platform and help with hosting configuration. A Managed Server is a separate virtual machine whose operating system, services and backups we manage.
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Which tasks exactly do you take care of?
We take care of the initial setup of the server, carry out the regular updates and handle 24/7 monitoring with active response to outages. We also take care of backup management with a free restore service. If needed, we also handle performance tuning, web server configuration and individual consulting.
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Which Linux distribution is used?
By default, we use Debian or Ubuntu LTS for our Managed Servers. Since the server is fully managed by us, you do not choose the distribution yourself.
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Do I have root access?
Full root access is not provided on a Managed Server, otherwise your changes would collide with our administration.
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Can I install my own software?
Yes, in consultation with us. Either you install the software yourself via Plesk (for supported applications) or we install it as part of our installation service. Beforehand, we check for you whether the software fits the Managed Server and can be operated there.
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Can I use Redis as an object cache?
Yes, on request. A request to support is enough. We set up Redis for your application and keep the service up to date. Stores and applications with many recurring database queries respond faster as a result.
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Will you bring my store and my data along when I switch?
Yes. When you switch to a Managed Server, we handle bringing along your store and your data, from your previous provider or from your previous plan with us. For private customers the move is free of charge, all details on our
Migration Service page.
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What does support look like?
With us, you have direct contact with a technical person. Available by email and phone.
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Is there a minimum contract term?
Choose a monthly, 12-month or 24-month term. Save 10% with a 12-month term and annual prepayment, or 15% with a 24-month term and prepayment for two years. There is no setup fee.
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What does an additional Plesk license cost?
With the Managed Server, you do not need a Plesk license, because Plesk with unlimited domains is already included.